How Well Does Your Team Work?
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If you want your team to run the show then you need to encourage good team work..
To have good team work in the practice you also need to have good management and leadership.
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The teams that work the best are the ones who have a high level of autonomy in the first place.
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Here are a couple of examples of essential team work for a front desk team:
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• Answering all calls and dealing with all situations before handing the calls over
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• Being aware of the rest of the team –
o who’s on the phone to a NP and must not be distracted
o who has a patient that is not happy and needs a private space to talk to them
o who’s booking lots of appointments for a patient and needs to concentrate and not have a queue of people around them
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• Not constantly contacting the PM with every call and issue that comes through
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• Not sending constant messages to the treatment rooms but dealing with them themselves and implementing systems so as to not distract the treatment room while they are with patients.
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If you wish to embark on a process of improving your teamwork I would advise you start with a swot analysis.
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Often when asking teams to perform the task they are held back by threats. The biggest threat I can see would be a negative team member – the bad apple! Identify them and get them out of the picture or you’re going nowhere!
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