Management Monday

Every Monday, Nikki Berryman – licensed Practice Management Consultant for Laura Horton Consulting – posts about her current plans and experiences as the Business Development Manager for Pure Dental Health in Cornwall.

‘Back to work today after a really crazy but fun week!

On Thursday the whole Pure Dental team travelled to Birmingham to attend the Dentistry Show at the NEC on Friday and Saturday. What a great couple of days! There was a fantastic buzz surrounding the Show and it was obvious that a lot of people had put a lot of hard work into making it happen.

There was a great line-up of speakers including Brendon from Apex Media who spoke about the importance of social media; our very own Jason Smithson who delivered a very powerful presentation on composite resin restorations, Nigel Reece from Dental Design about Marketing Strategies and Websites and one highlight was Howard Farran’s highly engaging presentation on profitable dentistry, which raised a few eyebrows to say the least!

One common theme running throughout the two days was ‘customer care’ and how we look after our patients. From a management point of view, the role of Treatment Coordinator is an extremely effective customer relations tool.

The obvious benefit of having a well-trained TCO at your practice is absolutely sales orientated; but in addition to that, you are providing outstanding levels of customer care to your patients; they can be given limitless one-to-one sessions with an experienced member of your team who can discuss treatment options, risks/benefits, consent, fears/anxieties, finance and scheduling. What a fantastic service to be able to offer your patients, at NO COST!

In my view, providing great dentistry is also about building relationships and how we look after our patients outside of the dental chair, a TCO facility in my view is an absolute must in any contemporary dental practice’.

Nikki Berryman

Providing dentists and their dental team with training programmes to increase results with proven successful methods.

Photography training, Treatment Coordinator Implementation, Practice management training, helping dentists and their teams with wow factor examinations and treatment presentations.

Visit the website today to see how we can help.

Management Monday

‘Back at work today after spending a lovely few days in Paris. I am lucky enough to work with a great team of girls who are ALL fab at what they do. So I came back to find everything had been running really well and everything was organised.

But, is it just me? Where does all this paperwork come from?? It took a day to catch up. Time to practice what I preach and look at time management and prioritising tasks.

There are always those tasks that I try to put off – are you the same? My trick now is to come in fresh, 1st thing, and do the one task I am dreading straight away and have it completed by mid-morning at the latest.

For any of you that have problems with time management or procrastination, please read ‘Eat that Frog’ by Brian Tracy. The title of the book comes from an old Mark Twain quote, saying that if the first thing you do is eat a frog, you will do nothing worse the rest of the day. Tracy likens the frog in this quote to the main priority that must be completed each day. And if there are two equally-important tasks, eat the uglier frog, or complete the task that seems most daunting or difficult first. Once “the frog” has been eaten, the rest of the day will run much smoother. Try It! Have a good week!’

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Nikki Berryman

Providing dentists and their dental team with training programmes to increase results with proven successful methods.

Photography training, Treatment Coordinator Implementation, Practice management training, helping dentists and their teams with wow factor examinations and treatment presentations.

Visit the website today to see how we can help.

Management Monday

‘Its been another busy week here at Pure Dental. This week we have had all our vacuum autoclaves and washer/disinfectors serviced and validated for HTM01-05 compliance.

I do remember a time when autoclaves took very little time to be serviced, however, current guidelines now mean that it takes an engineer a whole day.

I also carried out our monthly water quality checks and completed our Legionella and Water Quality Control regime table – this entailed checking and recording water temperature from every outlet in the practice, and also reviewing the condition and state of repair of the water tanks –important and necessary, but time consuming!

We also had our monthly team meeting this week. I break down our meetings into sections, H&S, Patient Care, Safety & Quality, Business & Marketing, Team Training and General Info – this system works really well. If I don’t have anything specific to discuss under a heading, then we will review and discuss policies and procedures already in place to ensure all team members are up to date and that patient care is at the forefront of our service delivery. I also use team meetings as a tool to ensure CQC compliance.

Anyway, phew! Enough from me, I will be in Paris this week enjoying a break!!! Have a great week everyone.’

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Nikki Berryman

Providing dentists and their dental team with training programmes to increase results with proven successful methods.

Photography training, Treatment Coordinator Implementation, Practice management training, helping dentists and their teams with wow factor examinations and treatment presentations.

Visit the website today to see how we can help.

Management Monday

‘This week has been so busy here at Pure Dental Health & Wellbeing, and not without it’s ups and downs either!

Our compressor went down with a major fault in it’s motor earlier in the week, luckily we have a spare compressor wired in and ready to go, however, we were really unlucky in that the spare decided to blow as well!

Luckily, we have a great relationship with our service engineers and they were on hand to help asap, and so our ‘down time’ was kept to a bare minimum.

We also had a new central heating boiler installed in our offices upstairs, so we’ve had workmen coming and going all week!

The whole ‘behind the scenes’ has been a bit chaotic to say the least. However, it is a reflection on my fabulous team that we have kept the practice operating to the best possible standards – our main priority being that our patients and their care/experience is not affected.

Fingers crossed for a smoother beginning to this week………..!’

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Nikki Berryman

Providing dentists and their dental team with training programmes to increase results with proven successful methods.

Photography training, Treatment Coordinator Implementation, Practice management training, helping dentists and their teams with wow factor examinations and treatment presentations.

Visit the website today to see how we can help.