In today’s competitive dental market, delivering an exceptional patient experience is no longer just a nice-to-have; it’s a critical differentiator that can set your practice apart. We understand that the key to long-term success lies in consistently exceeding patient expectations, fostering loyalty, and creating a welcoming environment that patients want to return to—and recommend to others.
What is the Patient Experience Evaluation Day?
The Patient Experience Evaluation Day is a tailored, in-depth consultancy session designed to take your patient experience to new heights. During this comprehensive session, our expert consultants immerse themselves in your practice, observing the patient journey from start to finish. We act as ‘flies on the wall,’ closely monitoring every interaction—from the initial reception greeting to the final moments of treatment and follow-up.
Who is this for?
This day is designed for private dental clinics that either
What We Do:
1. Observation and Analysis: We spend three hours observing every aspect of the patient journey within your practice. This includes monitoring interactions at reception, in the treatment rooms, and during consultations with the Treatment Coordinator (TCO). We pay close attention to details, identifying areas of strength and opportunities for improvement.
2. Customised Feedback Session: Following our observation, we conduct a one-hour feedback session with your practice owners and managers. We share our findings during this session, offering actionable insights and practical recommendations to enhance the patient experience. We focus on subtle, impactful changes that can elevate your practice’s service delivery.
3. Strategic Action Plan: We don’t just leave you with feedback; we help you develop a strategic action plan to implement the recommended changes effectively. This plan is customised to your practice’s unique needs, ensuring that you can deliver a consistently outstanding patient experience.
Why Book a Patient Experience Evaluation Day?
1. Stay Ahead of the Curve: In an ever-evolving industry, it’s crucial to stay ahead of trends and continuously improve. This session helps you anticipate patient needs and exceed their expectations, keeping your practice at the forefront of patient care.
2. Increase Patient Loyalty: By refining the patient experience, you create a welcoming and comfortable environment that encourages repeat visits and positive word-of-mouth referrals.
3. Boost Practice Performance: Enhancing the patient experience often leads to increased satisfaction, which can result in higher retention rates and a boost in your practice’s overall performance.
4. Expert Guidance: With years of experience in the dental consultancy field, our team brings a wealth of knowledge and expertise to your practice, helping you implement changes that truly make a difference.
5. Tailored Solutions: No two practices are the same, which is why our approach is fully customised to suit your specific challenges and goals. We focus on what matters most to you and your patients.
Ready to Elevate Your Patient Experience?
The Patient Experience Evaluation Day is more than just a consultancy session—it’s an opportunity to transform the way your practice interacts with patients, creating a superior experience that sets you apart. If you’re ready to elevate your practice and achieve new levels of patient satisfaction, contact us today to schedule your session.
Don’t just meet expectations—exceed them.
Let us help you elevate your patient experience to the next level.
Depending on the location it will either be Leanna Best or Laura Horton
We are able to assist practices across the UK. However, there are certain locations that we may not be able to travel to due to distance constraints. Please get in touch with us to discuss your specific location and we’ll do our best to accommodate your needs.
The fee is £1400 and travel expenses are charged such as hotels for overnight stays the night prior. If expenses are charged we will advise you on our initial discovery call