Elevate Your Patient Experience: Build Loyalty and Referrals That Last
“Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney
At Horton Consulting, we know that the patient experience is the cornerstone of a successful private dental practice. Whether you’re enhancing an already exceptional service or making the transition from NHS to private care, we’re here to help you develop a patient experience that ensures your patients feel the difference.
Our consultancy focuses on motivating your team, reducing overwhelm, and creating a seamless, welcoming environment that encourages patient loyalty and referrals.
First Impressions Really Are Everything
Think about the basics—how do your team handle the essentials like smiling on the phone or giving a warm welcome at reception? These first impressions set the tone for the entire patient journey. Ensuring your team nails these fundamental skills is key to making your patients feel comfortable and happy from the moment they interact with your practice.
We’ll work with your team to fine-tune their communication skills and help you convert more patients through:
- Telephone interactions
- Email communications
- Face to face interactions
Are You a 4.8 or above Google-Rated Business?
A high Google rating is one of the best indicators of how valued and satisfied your patients are. If your clinic isn’t consistently receiving 5-star reviews, we can help you create an experience that inspires patients to leave glowing feedback. Patients who feel cared for and comfortable are more likely to recommend you to others.
Are Patient Referrals One of Your Top 3 Sources of New Business?
A steady stream of patient-to-patient referrals is a strong indicator of how well you’re connecting with your patients. If this isn’t the case for your practice, it’s time to assess the patient journey. We’ll work with you to develop a comprehensive strategy that turns your patients into your best advocates.
By refining your systems, from triage to diary management, we enable you to focus on doing more of the dentistry you love while building lasting relationships with your patients.
Keeping Your Practice Ahead of the Curve
Perhaps your clinic has always been high-end, but now you want to train new team members or simply ensure your entire team remains ahead of the curve. We provide training that keeps your team delivering a modern, first-class experience that’s aligned with the high standards your patients expect.
Transitioning from NHS to Private Care?
For practices that have recently converted from NHS to private, there’s a new challenge—your private patients expect more, and they want to see and feel the difference. We’ll help you create a premium experience that reflects the shift, making sure every patient feels valued, comfortable, and well looked after.
Contact us today to discuss how we can help you create a patient experience that keeps people coming back—and bringing their friends!
