‘Laura Loves…’

This week I am dreaming of sunnier climes and am all too aware that we aren’t going on holiday just yet!

The last two years my lovely man and myself have taken long-haul flights to Mexico and right now I am desperate to go back! We were recommended this resort by a friend who has been everywhere, including many Sandals resorts, she said this place knocks the socks off Sandals and for a fraction of the price – so we went.

We have decided that this resort will also be where we have our honeymoon – we just can’t risk going anywhere else and the experience not being as good.

So what do they do so well? Here is my Top Ten:

1. Customer service is outstanding.

2. Check-in is awesome, fresh towel as soon as you step out of the taxi, drink on arrival, swift check-in. Last time we went they all said ‘welcome back” – that made me feel great!

3. When the team know you are finished with the check-in they call over the bell boy through their earpiece so he is there ready with your luggage. En route to your room he gives you an amazing tour of the resort and points out all the USPs.

4. Everyone smiles!

5. Every team member you walk past says ‘hello, good morning, how are you, have a lovely day’ etc.

6. Everyone asks your name and uses it.

7. Systems – they have systems for everything, for taking your order, seating you for dinner, it is amazing.

8. You are treated like Kings and Queens and they don’t take tips from you!

9. They are ‘on brand’ – this is like nothing I have seen before, even the sand in the ashtrays around the resort is branded with their logo! And you never see one cigarette in the sand.

10. 24-hour room service and an amazing complimentary mini bar that’s stocked every day by the most friendly man, who ends up becoming your friend – you look forward to his daily arrival!

So yes I am wishing I was there right now, but maybe waiting until my honeymoon in 2013 will make it even better!

By the way – guess what this resort is called? The Excellence – with a name like that my expectations were very high but they have exceeded them on both trips.