‘Laura Loves…’

This week i had my first webinar!

I held two on the same day and unfortunately the first one at Tuesday lunchtime didn’t go according to plan… There was one aspect that didn’t play, but i carried on regardless!

After the webinar i called the support centre. I instantly liked that you had two options, one if you were in the middle of a webinar and needed support, or two if you needed support but were not live at the time.

I was then on hold for almost ten minutes waiting for help but i didn’t mind, the reason was there on the hold message –

“we encourage our team to spend as long as possible on the phone providing support, we do apologise for the delay but promise that we will dedicate as much time as possible to you when we connect your call.”

And this they did.

First they apologised, then listened and then solved my problem –  It seemed i had to tick one button in the preferences of Keynote to enable my presentation to show up correctly.

So my problem is solved, end of the call?

No, i was then encouraged to start the evening’s webinar, he joined as an attendee and made sure it was all working!

I ended the call as one happy customer and will continue to use this company after the free trial ends!

Their customer service has “sold” it to me!