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Practice Management In Focus
Effective Treatment Coordination
01691 684120
This one day course is exclusively for Practice Plan and Medenta Members only.
Michael will share his knowledge and experience to help you understand the role that treatment coordination plays in a dental practice. He will demonstrate how to communicate with new patients and how treatment coordination, when conducted effectively, can help you increase treatment uptake and help you boost your business’ profitability.
Your host will explain the various stages of treatment coordination including building patient relationships, the verbal skills needed for effective communication and how treatment plans should be presented.
Learning objectives:
- Gain an insight into the role of the treatment coordinator
- Understand how to build relationships with a patient
- Identify and understand the personality types of patients
- Discover how to present treatment plans
- Learn how to manage patient objections
- Achieve Development Outcomes A, B and D
This event takes place in Solihull on Thursday 26th September 2019 and will provide you with three hours of verifiable CPD.
Due to popular demand we are running a morning event from 09.30 am – 12.45 pm and an afternoon event from 2.00 pm – 5.15pm.
Location and date:
- Solihull 26th September 2019
£25 per person
Speaker
Michael Bentley
Lead trainer for Horton Consulting.
Leanna brings an extensive background and practical expertise from her employment at Clifton Dental Studio under Dr. Neil Gerrard. Registered with the GDC, she has excelled as a Dental Care Professional (DCP), Treatment Coordinator, and leader of the TCO team.
Since 2018 Leanna has been instrumental in supporting Laura, earning the role of lead trainer not just for her knowledge and ability to train team members, but also for her infectious enthusiasm and commitment to developing the skills of her clients teams.
Her contributions extend beyond her immediate responsibilities, as Leanna is highly sought after for her training and consultancy services. Her workshops are acclaimed by both business owners and staff for their impact and effectiveness.
Currently, Leanna serves as a Treatment Coordinator Manager for the Smile Store brand, under the guidance of Dr. Sandeep Kumar. In this role, she supports TCOs across multiple locations, continuing her commitment to excellence while maintaining her GDC registration.
Outside of her professional life, Leanna is dedicated to her children, Drew and Desi. Family is her cornerstone, and she treasures the moments spent with her loved ones and close friends. Additionally, Leanna attributes her positive outlook to her regular gym routine, underscoring the importance of physical well-being in achieving mental health.