TCO Excellence: Communication and Scanning Mastery
11th June, 2025
01279 888 176
Course Information
Course Duration
Your pathway to mastering communication, compliance, and technology
Join Laura Horton and Leanna Best for an exclusive in-person event.
You will leave armed with verbal skills and a script playbook to help you develop your communication skills in the TCO role.
TCOs will gain confidence in their communication and support the patient experience, regardless of workflow.
Wednesday 11th June 2025 ~ Align Technology HQ, Birmingham
Registration – 09:30
Start time – 09:45
End time – 17:00
Lunch and refreshments are included
For the full details, please see below.
5 1/2 Verifiable CPD hours
Course Cost
£395 per person, inc VAT.
Early bird special offers:
Book before the April 23, 2025 and save £75 using promo code: SCAN
Why Choose Horton Consulting?
Aim
This course will equip GDC-registered Treatment Coordinators (TCOs) with the communication needed to complete and use a digital intraoral scan. It will also cover scanning skills to deliver exceptional patient care and use the tools available for patient communication within iTero.
Learning Objectives
By the end of the course, participants will:
- Understand the essential verbal skills and communication techniques required when performing digital scans across various patient workflows.
- Discuss the theory behind different TCO workflows and the significance of tailoring communication to each patient’s needs during scanning.
- Learn about the two types of consultations a Treatment Coordinator conducts: free consultations for high-value patients and initial consultations before the dentist’s assessment.
- Review DCPs’ ethical and legal responsibilities in the TCO role, ensuring compliance with General Dental Council (GDC) standards.
- Understand the 10-step roadmap to meet all ethical and legal requirements, including obtaining appropriate referrals or prescriptions for digital scans.
- Learn how to utilise advanced features of the iTero scanner to enhance patient consultations and outcomes.
- Discuss strategies to confidently communicate with implant, cosmetic, orthodontic, or nervous patients.
- Review ways to integrate improved scanning techniques and communication skills into daily practice to elevate patient care.
- Understand how to avoid common pitfalls when scanning and presenting scan results to patients.
- Learn to build confidence and competence in the TCO role through hands-on experience with digital scanning technology.
Summary
This course empowers General Dental Council (GDC) registered dental nurses performing the Treatment Coordinator (TCO) role with the skills, knowledge, and confidence needed to deliver exceptional patient care. Across three focused sessions, participants will:
- Develop advanced verbal communication skills tailored to patient workflows, ensuring a personalised and practical approach to scanning and consultations.
- Explore the TCO’s ethical and legal responsibilities, gaining a clear understanding of compliance requirements and how to meet them positively and confidently.
- Participate in hands-on training with the iTero scanner, mastering its advanced features to enhance patient consultations and integrate digital workflows effectively.
By the end of the day, participants will have a comprehensive toolkit to elevate their role as a TCO, improve patient experiences, and ensure compliance with professional standards.
Agenda
09:30 Registration
09:45 Introduction to the day
10:00 Workflows and communication scripts used in each workflow
12:00 Lunch
13:00 Scanning excellence c’tond
14:00 The 10-step roadmap to meet all ethical and legal requirements
14:45 Break
15:00 Your roadmap – designing the vital steps for your PDP
15:45 iTero training
16:30 Horton Hangout – live coaching from the Horton Consulting and iTero team
17:00 Close
Book now to save your space on the course
This course requires all delegates to provide us with their GDC number. IOS scanning falls under the scope of practice, so all delegates must have a GDC number, which will be checked when submitting details.
Anyone booked who does not have a GDC number will have their place cancelled. They will be refunded the course fee minus our costs of £17.30 per booking.
Venue:
Time & Date
Speakers
Laura Horton
Laura Horton is a trailblazer in Treatment Coordination with a robust 25-year tenure in dentistry, starting as a dental nurse. Her zeal for enhancing treatment coordination, along with clinic and team growth, is unparalleled. As the owner of a dental clinic, Laura spearheads her team, integrating a state-of-the-art digital patient journey from the first point of contact to in-depth consultations, ensuring a flawless experience. Her expertise in marketing and patient care workflows is central to this process, all pivoting around the Treatment Coordination model. A GDC registrant, Laura has dedicated 15 years to augmenting clinics via her consultancy, standing as a linchpin in the dental community. Laura's proficiency in patient communication is unparalleled, and she imparts her grassroots knowledge to both clinicians and their teams through comprehensive training. Her methodologies are forged from extensive, real-world patient interactions. Renowned for her educational prowess, Laura has mentored thousands of treatment coordinators. Her reputation for crafting custom content has made her a go-to resource for international dental brands.
Leanna Best
Lead trainer for Horton Consulting. Leanna brings an extensive background and practical expertise from her employment at Clifton Dental Studio under Dr. Neil Gerrard. Registered with the GDC, she has excelled as a Dental Care Professional (DCP), Treatment Coordinator, and leader of the TCO team. Since 2018 Leanna has been instrumental in supporting Laura, earning the role of lead trainer not just for her knowledge and ability to train team members, but also for her infectious enthusiasm and commitment to developing the skills of her clients teams. Her contributions extend beyond her immediate responsibilities, as Leanna is highly sought after for her training and consultancy services. Her workshops are acclaimed by both business owners and staff for their impact and effectiveness. Currently, Leanna serves as a Treatment Coordinator Manager for the Smile Store brand, under the guidance of Dr. Sandeep Kumar. In this role, she supports TCOs across multiple locations, continuing her commitment to excellence while maintaining her GDC registration. Outside of her professional life, Leanna is dedicated to her children, Drew and Desi. Family is her cornerstone, and she treasures the moments spent with her loved ones and close friends. Additionally, Leanna attributes her positive outlook to her regular gym routine, underscoring the importance of physical well-being in achieving mental health.
Venue
Align Technology HQ, 2800 The Crescent, Solihul Parkway, Birmingham Business Park, Solihull, Birmingham B37 7YL
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