Blog

The blame game

A few weeks ago my car was booked in for a service. I booked it when I took the car in for a recall repair. When I booked the service I remembered how...

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Dress code policy… I vote yes

I was watching a debate on Loose Women about make-up been worn at work (you now know my guilty TV pleasure). I love a good debate and this one struck ...

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Damage control for your brand

I am really fortunate to have many clients in Ireland and even more so to be served from Stansted airport to every airport in Ireland by Ryanair. Ryan...

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The professionalism of a handshake

During patient experience development training I am always discussing the etiquette of the handshake. When and most importantly how. No-one wants a we...

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