Blog

Body language on the telephone

I was going through my old theatre notes from drama school the other day and came across the importance of body language in communication. I had highl...

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Style and substance

Michael and I went to the open air theatre in Regents Park at the weekend. We booked to see Jesus Christ Superstar. When we were seated the stage was ...

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Tips for the front desk team – handling clinical conversations

I love working with the front desk teams, I love to share grass roots knowledge and help the team becomes masters of communication. Often the team who...

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The abundant leader

Leaders are often misunderstood by their team. Most commonly when it comes to recruitment. They can be seen as a leader who is: Putting anyone into a ...

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