Reception LIVE for dental receptionists
01279 888 176
Course Information
Course Duration
Welcome to Reception LIVE, an instant access course!
RECEPTION LIVE is a communication based, watch on-demand workshop (with staged live role plays) from Laura, who demonstrates exactly how the words we use and the way we portray ourselves can either win a patient over or send them somewhere else!
Laura has years of experience communicating with patients, and will show you the good, the bad and the ugly sides of communication on the front desk.
You will leave armed with verbal skills to ensure your communication can be the best it can be, guaranteeing that your patients become raving fans.
And many more situations that are relevant to the front desk – we even have dealing with smelly patients on our list!
Laura deliver over 40 plays in this course!
Horton Consulting’s unique LIVE on demand courses give you the skills you need through a series of staged role-plays – delivered by Laura Horton.
Delegates will be expected to sit back, listen and take notes.
Course duration and CPD
- The course provides the student with 5hrs 15mins verifiable enhanced CPD outcomes A, B, C and D.
- Once purchased the student will have access to the Reception LIVE on-demand recording for 7 days.
- A license needs to be purchased for each person watching the course.
By attending this on demand virtual course you will:
- Learn how to convert new patients on the telephone, by email, and walk in
- Master verbal skills for the many difficult situations you face such as:
- Complaints
- Late running diaries
- Late patients
- Late cancellations
- Lab work
- IT issues
- Bad news
- No availability
- Emergency patients
- Smelly patients
- Sales calls
- Difficult names
- Expand your current patient experience
- Dealing with busy phones and desks
- Customer service in all situations
- Ideal language to build value in the practice in relation to the fees handling treatment plans at the front desk
- Verbal skills for treatment descriptions
- Words you should not be using!
Book now to save your space on the course
After payment you will be sent an email providing you with access to the online course.
The fee for this on-demand course is £300.
Important Information
- Once purchased the student will have access to the Reception LIVE on-demand recording for 7 days.
- A license needs to be purchased for each person watching the course.
Venue:
Time & Date
Why Choose Horton Consulting?
The only consultancy with 100% grass roots knowledge and experience in the development of dental businesses.
Horton Consulting is a company that was built from a love of dentistry.
A GDC registrant, Laura has dedicated 16 years to augmenting clinics via her consultancy, standing as a linchpin in the dental community.
The Horton Consulting team live and breath the USP of being from the grass roots of practice.
Laura and Leanna’s proficiency in patient communication is unparalleled, both imparts their grassroots knowledge to both clinicians and their teams through comprehensive training. Their methodologies are forged from extensive, real-world patient interactions.
Speaker
Laura Horton
Laura Horton is a trailblazer in Treatment Coordination with a robust 25-year tenure in dentistry, starting as a dental nurse. Her zeal for enhancing treatment coordination, along with clinic and team growth, is unparalleled. As the owner of a dental clinic, Laura spearheads her team, integrating a state-of-the-art digital patient journey from the first point of contact to in-depth consultations, ensuring a flawless experience. Her expertise in marketing and patient care workflows is central to this process, all pivoting around the Treatment Coordination model. A GDC registrant, Laura has dedicated 15 years to augmenting clinics via her consultancy, standing as a linchpin in the dental community. Laura's proficiency in patient communication is unparalleled, and she imparts her grassroots knowledge to both clinicians and their teams through comprehensive training. Her methodologies are forged from extensive, real-world patient interactions. Renowned for her educational prowess, Laura has mentored thousands of treatment coordinators. Her reputation for crafting custom content has made her a go-to resource for international dental brands.
Venue
This is an on-demand training course. Login details will be provided after purchase.
Testimonials
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