An Introduction To Treatment Coordination – Instant Access!
01279 888 176
Course Information
Course Duration
Welcome to an Introduction to Treatment Coordination, an instant access course!
This course is broken down into three sections and also covers the qualities needed for a treatment coordinator:
Part 1
- The vision plan
- Why we have the role
- Initial consultations
- The consultation room
Part 2
Free consultations
- The 6 steps to the consultation
- Customer service
- Building value with USPs
- Discussing potential solutions
- Handling objections
- Quoting
- Effective triage
Part 3
- Options meetings
- Follow up
- Personality profiling
- Patient testimonials
Offers 3hrs 15mins of Enhanced CPD hours
Book now to save your space on the course
After payment you will be sent an email providing you with access to the online course.
The fee for this on-demand course is £295 per person.
Venue:
Time & Date
Why choose Horton Consulting?
The only consultancy with 100% grass roots knowledge and experience in the development of dental businesses.
Horton Consulting is a company that was built from a love of dentistry.
A GDC registrant, Laura has dedicated 16 years to augmenting clinics via her consultancy, standing as a linchpin in the dental community.
The Horton Consulting team live and breath the USP of being from the grass roots of practice.
Laura and Leanna’s proficiency in patient communication is unparalleled, both imparts their grassroots knowledge to both clinicians and their teams through comprehensive training. Their methodologies are forged from extensive, real-world patient interactions.
Speaker

Leanna Best
Lead trainer for Horton Consulting. Leanna brings an extensive background and practical expertise from her employment at Clifton Dental Studio under Dr. Neil Gerrard. Registered with the GDC, she has excelled as a Dental Care Professional (DCP), Treatment Coordinator, and leader of the TCO team. Since 2018 Leanna has been instrumental in supporting Laura, earning the role of lead trainer not just for her knowledge and ability to train team members, but also for her infectious enthusiasm and commitment to developing the skills of her clients teams. Her contributions extend beyond her immediate responsibilities, as Leanna is highly sought after for her training and consultancy services. Her workshops are acclaimed by both business owners and staff for their impact and effectiveness. Currently, Leanna serves as a Treatment Coordinator Manager for the Smile Store brand, under the guidance of Dr. Sandeep Kumar. In this role, she supports TCOs across multiple locations, continuing her commitment to excellence while maintaining her GDC registration. Outside of her professional life, Leanna is dedicated to her children, Drew and Desi. Family is her cornerstone, and she treasures the moments spent with her loved ones and close friends. Additionally, Leanna attributes her positive outlook to her regular gym routine, underscoring the importance of physical well-being in achieving mental health.
Venue
This is an on-demand training course. Login details will be provided after purchase.
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