They’ll show you how to convert more high-value patients and build a practice where your Treatment Coordinator leads the way to a five-star patient experience.
Horton Consulting is a company that was built from a love of dentistry.
Laura, A GDC registrant, has dedicated 16 years to augmenting clinics via her consultancy, as a linchpin in the dental community.
The Horton Consulting team live and breathes the USP of being from the grassroots of practice.
Laura and Leanna's proficiency in patient communication is unparalleled. They impart their grassroots knowledge to clinicians and their teams through comprehensive training. Their methodologies are forged from extensive, real-world patient interactions.
Laura Horton is a trailblazer in Treatment Coordination with a robust 25-year tenure in dentistry, starting as a dental nurse. Her zeal for enhancing treatment coordination, along with clinic and team growth, is unparalleled.
As the owner of a dental clinic, Laura spearheads her team, integrating a state-of-the-art patient journey from the first point of contact to in-depth consultations, ensuring a flawless experience. Her expertise in marketing and patient care workflows is central to this process, all pivoting around the Treatment Coordination model.
Renowned for her educational prowess, Laura has mentored thousands of treatment coordinators. Her reputation for crafting custom content has made her a go-to resource for international dental brands.
Horton Consulting renowned LIVE courses are like no other courses. The concept of these courses is that we role play so you and your team can listen to outstanding verbal skills and gain a deep insight into the language they need to develop to make their patient communications successful.
Our 2025 courses are about to go live but we also have instant access on demand courses to help you train your team the instant you need to.
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This Scorecard has been designed to identify your blind spots and provide instant, actionable steps on how to improve
EXCELLENT Based on 120 reviews Faye Lindop2025-07-17Trustindex verifies that the original source of the review is Google. Leanna was lovely and kept us engaged from the moment she entered the room, very informative and took the time to listen to our individual experience. Kaylie Stokes2025-07-16Trustindex verifies that the original source of the review is Google. This course has been brilliant. It has been great meeting the other treatment coordinators. Also being shown how to communicate with patients before and during a scanning appointment has been helpful. I have been given more knowledge and skills which I can use within the dental practice while carrying out my role. Emma Lappage2025-07-16Trustindex verifies that the original source of the review is Google. Lovely day an location. Enjoyed the course day. Learnt new skills today an more information. Hannah Dryburgh2025-07-16Trustindex verifies that the original source of the review is Google. Currently completely the TCO 4.0 course. Great course and support is brilliant. Fatima B2025-07-16Trustindex verifies that the original source of the review is Google. Attended the TCO excellence course today with Laura and she was absolutely brilliant, kind and so resourceful. Learnt so much and have plenty of skills to take away and put into practice. Highly recommend! Tes Kumar2025-07-16Trustindex verifies that the original source of the review is Google. Leanna was amazing! She delivered a dental patient journey workshop and she was so relatable, personable and ever so professional. I would highly recommend her for dental receptionists, nurses & treatment coordinators on how toto deliver a gold standard patient journey. Danielle Payne2025-07-16Trustindex verifies that the original source of the review is Google. Leanna has been amazing- really informative and great communication. Sophie Carter2025-07-16Trustindex verifies that the original source of the review is Google. Leanna was fantastic. Learned so much and feel it’ll really help with my roll!Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
In many dental practices across the UK, the Treatment Coordinator (TCO) role exists in name but not with impact. You’ve found someone. You’ve given them the title. But have you given them the tools, structure, and strategy to thrive truly? Too often, TCOs are underused. They’re pulled between admin, reception, and calling leads. They work […]
What Are Patient Experience Evaluation Days? Our Patient Experience Evaluation Days are immersive, on-site visits designed to assess, support, and strengthen your patient experience and dental team. We spend three hours on site, observing the practice in real-time, just as a patient would. From the first phone call to the final goodbye, we experience your […]
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